Treating Customers Fairly Planning Tool

The FSA set a deadline for all firms to implement Treating Customers Fairly (TCF) by the end of March 2007.

As TCF is a principle and not a set of defined rules we're conscious that, despite the useful guidance produced by the FSA and other sources, many advisers have found it difficult to work out exactly what they should be doing differently. The whole point of TCF is it's designed to encourage you to consider how the principle should apply to the way your firm deals with its customers.

To assist you, Sesame's experienced compliance team have developed a TCF Planning Tool to illustrate many of the issues you face every day. There's no 'official' list of TCF indicators. Using it, will enable you to undertake the review of your business that the regulator is asking for.

Even if you have carried out a TCF analysis of your firm, take a look at our set of TCF indicators and test how your business activity is aligned to TCF.